The ICL sales account manager informed ITG that they were experiencing difficulties, at Provincial Insurance boardroom level, regarding user perceived performance after a recent conversion to ICL systems. Provincial Insurance being ICL's only remaining customer in that vertical market added to the criticality of finding a solution. Accordingly, ITG was assigned to the Data Administration team, in Kendal, to investigate.

ITG introduced several measures together with a thourough audit to determine the cause of the above issues. These included introducing a user incident management system, replacement of physical disk files, training development teams in performance good practice, function I/O measurment and corrections to transaction process monitoring software.

The above measures resulted in improved communication and soon pinpointed where the perceived performance problems were eminating from allowing corrective action and an immediate remedy. The initial Provicial Insurance view that ICL hardware and operating systems were the reason for major performance issues had been refuted.

Visit the Provincial Insurance web site.